Deeply Disappointed with Vietnam Airlines’ Customer Service I’m sharing this because no customer should ever have to go through what my family did. On August 21, 2025, my family of 3 total was set to fly from San Francisco to Ho Chi Minh City. Unfortunately, a member suffered a sudden medical emergency at the airport, was rushed by ambulance to the ER, and we couldn’t board. I immediately contacted Vietnam Airlines on October 6, providing full medical documentation and requesting a simple rebooking for November. After that, I: Emailed multiple times Called the office twice and spoke with two different representatives Was repeatedly told I’d receive a status update “by the end of the day” and heard nothing. It took over two weeks and multiple follow-ups just to get a response. During this time, my family was charged additional surcharges, and the fare likely increased because of Vietnam Airlines’ delays. Despite the fact that this was a verified medical emergency, they refused to waive penalty fees even for family members who obviously couldn’t travel without their loved one in crisis. I’m posting this publicly because this level of customer care and compassion is unacceptable, especially from a national carrier. Vietnam Airlines, this is your opportunity to make it right refund or compensate us for your delays and the undue financial and emotional burden you caused. #VietnamAirlines #CustomerServiceFail #AviationAccountability #TravelRights #DoBetterVietnamAirlines

Firstly I would like to point out that this is me personal experience and 100% honest review of American Airlines as at 08/09/2025 when my flight form London Heathrow to Charlotte Douglas Airport happened. The end of our journey was Knoxville however the disgusting state of our expensive cases was seen at the first point of entry to America. I wish I had read reviews before booking with American Airlines, but I have learned now to do as we were going too, fly with a better airline (Virgin, Tui, BA) and then do the drive to the location required if you are doing a connecting flight. If you are not then just avoid American Airlines all together and go with one of the above or any alternatives available as American Airlines are a disgrace with 0 Customer service skills or respect for customers or customers property. We flew with AA for the first time since the 90's on flight AA0733 (LHR to CLT) and upon arrival at CLT we went to get our cases. WOW, they came out and look as if someone had run them over. We approached the American Airlines staff who were seated by the luggage belt and they too were shocked and confirmed this was unacceptable. Their advice was to take photos as evidence along with a photo of the luggage belt as we could not raise our complaint claim until we reach our final destination (TYS) via flight AA3119 from (CLT to TYS). They were kind enough to aid us in taking the photo's to ensure they were sufficient for the claim. At McGhee Tyson Airport in Knoxville (TYS) initially the American Airlines baggage office was closed, however after waiting and asking several staff members at the airport someone arrived and took us through the process. We both filled out a PIR form (or complaint procedure via the QR code as provided by the American Airlines staff member) and thought that would be all that was required as again the staff member there told us that the cases look bad and were clearly miss treated so we left for the hotel in out hire car. Shockingly it seemed as if the claims had not even been looked at as the next morning we woke to two emails (received through the night) saying that the review of the files is complete and that they don’t cover, and I quote “minor scratches, stains or dents”. Obviously we very unhappy with the replies and got onto the American Airlines Chat service via their app where I was asked to submit my refusal of this decision via another form. After about 1.5hrs chatting we finally finished this and the new claims were raised on 09/09/2025. We submitted all the same evidence and the chat conscript as additional evidence as we were advised they would get in touch asap as they need to look into things better. To our surprise American Airlines never replied. We finished a 10 day holiday, flew home and still nothing. I emailed their complaints dept and cc'd their CEO office and was ignored again. They really are a disgusting company who take no accountability for their actions. We travel from the UK to America 2 times a year at least and have never had such a disgusting service and have NEVER had any damage to our cases apart from the odd scratch which would imo be classified as their claim of “minor scratches, stains or dents”. However feel free to see how our £250 per case cases came off off the American Airlines flight and judge for yourself. We will NEVER fly with this airline again, I would rather a 4hr drive than use them and a connecting flight and I hope that British Airways end their collaboration with this company. Avoid at all costs unless you're happy having to replace cases for each flight as I truly have no idea how our cases could be like this unless they ran them over with something as they are caved in, zips broken and the cases dented in to the point they are structurally unusable. 0 stars for everything .....

test!

Bagaimana cara refund AirAsia

Anda dapat menghubungi Call Center AirAsia di Nomor (0855 1122 280) Customer Support AirAsia melalui WhatsApp resmi di 0855 1122 280. Bantuan 24 Jam

Hubungi CS AirAsia 24 Jam ☎️O855 1122 280. Anda dapat menghubungi Call Center AirAsia di Nomor (0855 1122 280) Customer Support AirAsia melalui WhatsApp resmi di 0855 1122 280. Bantuan 24 Jam

I was traveling with a party of 8. Sky Express did not load any of our luggage on the plane from Milos to Athens. When we arrived in Thessaloniki (second leg), they had no idea where our luggage was. We made repeated calls to Sky Express in Milos and Athens and go no answer. After several calls and visits to the lost and found at the airport in Thessaloniki, they confirmed that our luggage had been shipped by boat to Athens. We finally received our luggage six days after our trip, and risked returning to the US without our luggage. We will never fly Sky Express again!

The aircraft of this airline was the worst one I have ever taken. The facilities were poor, the plane and the toilets were filthy, and the attitude of the flight attendants was extremely bad.

I recently flew with China Eastern Airlines and was genuinely impressed. One of the first things that stands out about this airline is its strong commitment to safety. As one of China’s major state-owned carriers and a member of the SkyTeam Alliance, China Eastern follows strict international aviation safety standards and consistently earns high safety ratings from global aviation authorities. Their modern fleet, mainly composed of Airbus and Boeing aircraft, is meticulously maintained and operated by highly trained crews. Beyond safety, the overall flying experience was excellent. The cabin was clean and comfortable, with attentive staff who managed every detail professionally. Flights departed and arrived on time, and I appreciated how smooth and calm the entire journey felt — a reflection of both technical reliability and crew competence. In short, China Eastern Airlines offers a reassuringly safe and comfortable travel experience, backed by solid international credibility and years of dependable operation. I would definitely recommend it, especially to travelers who prioritize safety and reliability above all.

Horrible customer service. They canceled my flights to and from my destination and it was a nightmare trying to rebook them. They also refused to give me a refund even tho they cancelled them. They also moved out days and would not compensate us for the extra lodging we weee required to purchase